Privacy Policy

Effective Date: September 2026
Last Updated: September 2026

At SKINAORA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, contact us, or use our services.

1. Data Controller Information

The SKINAORA website and online store are operated by:

Data Controller:
Changzhou Yuanzhou Network Technology Co., Ltd.

Registration Number:
91320402MAKL0QX38U

Registered Business Address:

Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China

Changzhou Yuanzhou Network Technology Co., Ltd. is responsible for determining how personal information is collected, processed, and protected in connection with SKINAORA services.

2. Information We Collect

When you visit or use SKINAORA, we may collect the following categories of personal information:

A. Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Payment-related information processed through payment providers
• Messages submitted through contact forms

B. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website interaction data
• Pages viewed
• Time spent on our website
• Cookies and similar technologies

C. Purchase Information

When you purchase products from SKINAORA, we may collect:

• Products purchased
• Order history
• Transaction details
• Shipping information
• Customer service communications

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

Including:

• Processing purchases
• Confirming orders
• Arranging shipping
• Providing delivery updates
• Handling returns and refunds
• Providing customer support

Customer Service

Including:

• Responding to inquiries
• Resolving customer requests
• Improving customer experience

Website Improvement

Including:

• Analyzing website performance
• Understanding customer preferences
• Improving products and services

Marketing Communications

Where permitted by applicable laws and with your consent when required, we may use your information to:

• Send promotional communications
• Recommend products
• Measure advertising performance
• Improve marketing experiences

4. Cookies and Tracking Technologies

SKINAORA uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies may be used for:

• Website operation
• Security protection
• Shopping cart functionality
• Customer preferences
• Analytics
• Advertising measurement

You may manage cookie preferences through your browser settings.

Please note that disabling cookies may affect certain website functions.

5. Sharing Your Information

We may share personal information with trusted service providers that help us operate our business.

Shopify

Our online store is hosted through Shopify, which provides the e-commerce platform used for product sales, order management, and store operations.

Shopify may process personal information according to its own privacy practices.

Payment Providers

Payment information is securely processed through third-party payment providers.

SKINAORA does not store complete payment card information.

Shipping Providers

We may share necessary information with shipping partners to:

• Deliver orders
• Track shipments
• Complete fulfillment services

Analytics and Advertising Providers

We may use third-party services to:

• Analyze website traffic
• Measure marketing performance
• Improve customer experiences

These providers may use cookies or similar technologies according to their own privacy policies.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal, accounting, or tax requirements.

Retention periods vary depending on the type of information and the purpose for which it was collected:

After the applicable retention period expires, we will securely delete, anonymize, or aggregate the information in accordance with applicable law.

Retention periods may be extended where necessary to comply with legal obligations, resolve disputes, or enforce our policies.

7. Your Privacy Rights

Depending on applicable privacy laws of the People's Republic of China, including the Personal Information Protection Law, you may have rights to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw marketing consent

• Object to certain processing activities

• Request an explanation of our personal information processing rules

If you are located in Jiangsu Province, you may also have rights under the Jiangsu Provincial Data Regulations, including rights related to your data interests.

To exercise your privacy rights, please contact us using the information below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

9. Children's Privacy

SKINAORA does not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

10. International Data Transfers

Your personal information may be processed or stored in countries where our service providers operate.

We take reasonable measures to ensure personal information is handled securely and according to applicable privacy requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Updates will be posted on this page with the revised effective date.

12. Governing Law

This Privacy Policy and our processing of personal information shall be governed by and construed in accordance with the laws of the People's Republic of China.

To the extent permitted by applicable law, any disputes arising under or in connection with this Privacy Policy shall be submitted to the competent people's court in Changzhou City, Jiangsu Province, China, which shall have exclusive jurisdiction.

As the data controller is registered and operates in Jiangsu Province, China, our processing of personal information is subject to the following Chinese laws and regulations:

• Personal Information Protection Law of the People's Republic of China

• Data Security Law of the People's Republic of China

• Cybersecurity Law of the People's Republic of China

• Jiangsu Provincial Data Regulations

• Other applicable laws, administrative regulations, and local regulations

If you are a resident of Jiangsu Province, you may have additional rights under the Jiangsu Provincial Data Regulations. Please refer to Section 7 (Your Privacy Rights) for information on exercising your rights.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Brand Name:
SKINAORA

Data Controller:
Changzhou Yuanzhou Network Technology Co., Ltd.

Registration Number:
91320402MAKL0QX38U

Registered Business Address:

Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China

Privacy Email:
support@skinaora.com

Phone:
+86 136 6719 9021

© 2026 SKINAORA. All Rights Reserved.