Refund policy

Return & Refund Policy

Effective Date: September 2026
Last Updated: September 2026

At SKINAORA, customer satisfaction is our priority.

We want every customer to enjoy a confident and positive beauty shopping experience.

If you are not completely satisfied with your purchase, we are here to assist you according to this Return & Refund Policy.

Return Policy

You may request a return within:

30 days after receiving your order

To be eligible for a return:

The product must be unused
The product must remain in its original condition
The product must include original packaging
Proof of purchase or order information is required

Due to hygiene and safety considerations, opened, used, or damaged beauty products may generally not be eligible for return unless the product arrived damaged, defective, or incorrect.

How to Request a Return

Before returning any product, please contact our customer support team:

Email:
support@skinaora.com

Please provide:

Order number
Customer name
Reason for return
Photos of the product and packaging (if applicable)

Our team will review your request and provide return instructions after approval.

Please do not send products back before receiving return instructions from SKINAORA.

Return Address

Approved returns must be sent to the following designated return warehouse address:

Return Warehouse Address (for returns only):
Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China

Contact phone number: +86 136 6719 9021

Please note:

This address is for authorized returns only. Please do not send any packages to this address without first obtaining return authorization from our customer support team.

Unauthorized returns may not be accepted, signed for, or processed, and any related risks and losses shall be borne by the sender.

Our registered business address (see Contact Us section) is for business identification purposes only. Please do not send returns to the registered business address unless our customer support team specifically instructs you to do so.

To request return authorization, please contact: support@skinaora.com

Return Shipping Costs

Return shipping responsibility depends on the reason for return.

SKINAORA will cover reasonable return shipping costs when:

The wrong product was sent
The product arrived damaged
The order was incorrect due to our error

Customers are responsible for return shipping costs when:

They change their mind
They select the wrong product
They no longer want the item
The product does not meet personal preference

We recommend using a trackable shipping service when returning products.

SKINAORA is not responsible for products lost during return shipping.

Refund Policy

Once your returned product has been received and inspected, we will notify you regarding your refund approval status.

If approved:

Refunds will be issued to the original payment method
Refund processing usually takes 5–10 business days after approval
Actual processing time may vary depending on your payment provider or bank

Original shipping fees are generally non-refundable unless the return is caused by an error made by SKINAORA.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within:

7 days after delivery

Please provide:

Order number
Photos of the product
Photos of packaging

After reviewing your request, SKINAORA may provide a replacement or refund where applicable.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders may be canceled within:

12 hours after order confirmation

After this period, orders may enter processing, packaging, or shipping preparation and cannot be canceled.

Once an order has been shipped, cancellation is no longer available and the order must follow the return process.

Shipping Information

For reference, SKINAORA currently ships to selected international destinations, including:

United States
Canada
United Kingdom
European countries
Australia
New Zealand
Other supported international locations

Estimated delivery time:

8–18 business days after placing your order

This includes:

Order processing time:
1–3 business days

Shipping transit time:
7–15 business days

Actual delivery times may vary due to customs procedures, carrier delays, weather conditions, holidays, and other circumstances outside our control.

Exchanges

Currently, SKINAORA does not offer direct exchanges.

If you would like a different product, please return your original item according to this policy and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand:
SKINAORA

Operated By:
Changzhou Yuanzhou Network Technology Co., Ltd.

Registration Number:
91320402MAKL0QX38U

Registered Business Address:

Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China

Phone:
+86 136 6719 9021