Shipping policy
Shipping & Delivery Policy
Effective Date: September 5, 2026
Last Updated: September 5, 2026
1. Overview
At SKINAORA, we are committed to providing a smooth, reliable, and convenient delivery experience for every customer.
This Shipping & Delivery Policy explains our order processing time, shipping destinations, estimated delivery times, shipping costs, tracking information, and other important delivery details.
SKINAORA is operated by:
Company Name:
Changzhou Yuanzhou Network Technology Co., Ltd.
Registration Number:
91320402MAKL0QX38U
Brand:
SKINAORA
2. Order Processing Time
All orders placed through the SKINAORA website are processed within:
1–3 business days
after payment confirmation.
During this period, we complete:
- Order verification
- Product preparation
- Quality inspection
- Secure packaging
- Shipment arrangement
Orders are processed Monday through Friday, excluding weekends and public holidays.
Please note:
Order processing time is separate from shipping transit time. The total estimated delivery time provided below includes both order processing time and shipping time.
3. Shipping Destinations
SKINAORA currently ships to customers in selected international destinations, including:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
- European countries
- Other supported international regions
Available shipping destinations may vary depending on local delivery availability.
Shipping options and applicable shipping fees will be calculated and displayed at checkout before completing your purchase.
4. Shipping Time & Delivery Estimates
Once your order has been confirmed, processed, and shipped, delivery times will vary depending on your destination.
The estimated delivery times below include:
✅ Order processing time: 1–3 business days
✅ Shipping transit time after shipment
Please note that delivery times are estimates and may vary due to factors outside of our control, including customs clearance, carrier delays, weather conditions, public holidays, and local delivery circumstances.
United States
Estimated Delivery Time: 8–18 Business Days
Includes:
- Order processing: 1–3 business days
- Shipping transit: 7–15 business days
United Kingdom
Estimated Delivery Time: 8–18 Business Days
Includes:
- Order processing: 1–3 business days
- Shipping transit: 7–15 business days
Canada
Estimated Delivery Time: 8–20 Business Days
Includes:
- Order processing: 1–3 business days
- Shipping transit: 7–17 business days
Australia & New Zealand
Estimated Delivery Time: 8–20 Business Days
Includes:
- Order processing: 1–3 business days
- Shipping transit: 7–17 business days
European Countries & Other International Destinations
Estimated Delivery Time: 10–25 Business Days
Includes:
- Order processing: 1–3 business days
- Shipping transit: 9–22 business days
5. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow:
24–72 hours
for tracking information to become active after shipment.
If your tracking information has not updated for several days, please contact our customer support team for assistance.
6. Shipping Costs
Shipping costs are calculated based on:
- Delivery destination
- Order weight
- Package quantity
- Available shipping methods
The final shipping fee will be displayed during checkout before payment.
SKINAORA may occasionally provide free shipping promotions. Any applicable promotional terms will be clearly displayed on our website.
7. Delivery Delays
While SKINAORA makes every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Customs clearance procedures
- Carrier delays
- Severe weather conditions
- Public holidays
- Incorrect shipping information provided by customers
- Unexpected transportation issues
SKINAORA is not responsible for delays caused by shipping carriers, customs authorities, or other external circumstances.
8. Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country.
Any customs charges, import duties, or additional fees are the responsibility of the customer unless otherwise stated.
SKINAORA cannot control customs processing times and is not responsible for delays caused by customs inspections or clearance procedures.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please ensure all information is correct, including:
- Full name
- Shipping address
- Postal code
- Phone number
- Email address
If incorrect information is provided after shipment, additional costs may apply for address changes or reshipping.
SKINAORA cannot guarantee delivery to addresses containing incomplete or incorrect information.
10. Lost or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please:
- Check your delivery location carefully
- Ask household members, neighbors, or building management
- Contact the shipping carrier for additional delivery information
If your package is still missing, please contact SKINAORA customer support.
We will assist in communicating with the carrier and help investigate the situation.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Brand:
SKINAORA
Operated By:
Changzhou Yuanzhou Network Technology Co., Ltd.
Registration Number:
91320402MAKL0QX38U
Registered Business Address:
Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China
Phone:
+86 136 6719 9021
Email:
support@skinaora.com
© 2026 SKINAORA. All Rights Reserved.