Terms of service

Terms of Service

Effective Date: September 2026

Last Updated: September 2026

Overview

These Terms of Service constitute a legal agreement between: SKINAORA operated by Changzhou Yuanzhou Network Technology Co., Ltd. (Registered Business Address: Room 107-10, No. 196 Daxujia Village, Chashan Village Committee, Lanling Subdistrict, Tianning District, Changzhou City, Jiangsu Province, China) (support@skinaora.com) and users who access or purchase products through the SKINAORA website. Throughout these Terms, the terms "we," "us," and "our" refer to Changzhou Yuanzhou Network Technology Co., Ltd. SKINAORA is the store brand operated by Changzhou Yuanzhou Network Technology Co., Ltd. By visiting our website, placing an order, or using any services provided through SKINAORA, you agree to be bound by these Terms of Service and all applicable policies referenced on our website. Please read these Terms carefully before using our website or purchasing products.

1. Use of Our Website

By accessing or using the SKINAORA website, you confirm that you are legally capable of entering into an agreement and that all information provided by you is accurate and complete.

You agree not to use our website for any unlawful purpose or in any way that may harm our services, reputation, or customer experience.

2. Products and Services

SKINAORA provides beauty and personal care products, including:

  • Skincare products
  • Eye care products
  • Haircare products
  • Body care products
  • Makeup essentials

We make reasonable efforts to ensure that product descriptions, images, and pricing information are accurate.

However, differences in device displays, product updates, or other factors may result in minor variations.

We reserve the right to modify, update, or discontinue products at any time.

3. Orders and Payments

When placing an order through SKINAORA, you agree to provide accurate and complete order information.

We reserve the right to refuse or cancel orders due to:

  • Product availability issues
  • Pricing or information errors
  • Suspected fraudulent activity
  • Incorrect customer information

If an order is cancelled after payment has been processed, refunds will be handled according to our Return & Refund Policy.

All payments must be completed through the payment methods available on our website.

4. Pricing and Availability

Product prices and availability may change at any time without prior notice.

We reserve the right to correct pricing errors, update product information, and modify product availability.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery times may vary depending on:

  • Destination country
  • Shipping method
  • Customs procedures
  • Carrier conditions
  • Other circumstances outside our control

Customers are responsible for providing accurate shipping information.

SKINAORA is not responsible for delivery delays caused by incorrect or incomplete customer information.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review our Return & Refund Policy before purchasing to understand eligibility requirements and procedures.

7. Intellectual Property

All content available on the SKINAORA website, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Product descriptions
  • Website design

is owned by or licensed to Changzhou Yuanzhou Network Technology Co., Ltd.

You may not copy, reproduce, distribute, modify, or use any website content without prior written permission.

8. Customer Information and Privacy

Your privacy is important to us.

Personal information collected through the SKINAORA website is handled according to our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

9. Product Disclaimer

SKINAORA provides beauty and personal care products intended for general consumer use.

Product results may vary depending on individual factors, including:

  • Skin type
  • Hair condition
  • Usage habits
  • Personal circumstances

Our products are not intended to diagnose, treat, cure, or prevent medical conditions.

Customers should review product information and follow usage instructions before use.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Changzhou Yuanzhou Network Technology Co., Ltd. shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits consumer rights that cannot be excluded under applicable laws.

11. Governing Law

This Privacy Policy and our processing of personal information shall be governed by and construed in accordance with the laws of the People's Republic of China.

To the extent permitted by applicable law, any disputes arising under or in connection with this Privacy Policy shall be submitted to the competent people's court in Changzhou City, Jiangsu Province, China, which shall have exclusive jurisdiction.

As the data controller is registered and operates in Jiangsu Province, China, our processing of personal information is subject to the following Chinese laws and regulations:

  • Personal Information Protection Law of the People's Republic of China

  • Data Security Law of the People's Republic of China

  • Cybersecurity Law of the People's Republic of China

  • Jiangsu Provincial Data Regulations

  • Other applicable laws, administrative regulations, and local regulations

If you are a resident of Jiangsu Province, you may have additional rights under the Jiangsu Provincial Data Regulations. Please refer to Section 7 (Your Privacy Rights) for information on exercising your rights.

12. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective immediately after being posted on this page.

Customers are encouraged to review these Terms periodically.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Brand Name:
SKINAORA

Legal Entity:
Skinaora operated by Changzhou Yuanzhou Network Technology Co., Ltd.

Registration Number:
91320402MAKL0QX38U

Registered Business Address:

Room 107-10, No. 196 Daxujia Village,
Chashan Village Committee,
Lanling Subdistrict,
Tianning District,
Changzhou City,
Jiangsu Province,
China

Phone:
+86 136 6719 9021

Email:
support@skinaora.com

© 2026 SKINAORA. All Rights Reserved.